Support
Questions about an order, a payment or the API? Write to us. A real person answers.
What we can help with
My order didn't arrive
Send the order number: we'll check it, deliver it or refund you.
Payments and refunds
Charged but no order? Send the receipt or the time you paid.
Partners and API
Onboarding, API keys, balance top-ups and prices.
To sort it out faster, send
- The order number (on the My orders page)
- The recipient's username
- How and when you paid